Humbled by the Angie’s List HVAC Super Service Award

It’s been a cold and crazy January in Indiana. Our Howald team (from the girls who answer the phone to the techs who come to your door) has been hard at work serving customers throughout central Indiana. Our customers have suffered everything from broken furnaces to popped water pipes. Bad stuff on a really cold day!

While most would say–SHEW ready for a break, we’ve had a great time serving you. The icing on the cake: a notice this month that we earned the Angie’s List Super Service Award for the second year in a row (we’ve only been in operation 2 and 1/2 years). It’s humbling to receive an award for service that we expect to deliver every day. Thank you!

We love the comments we read from Angie’s List customers. I always believe feedback only makes us better in serving our customers. These Angie’s List customers are happy! And that makes me happy–especially during this Arctic Indiana winter. Here’s a great story from an Indianapolis homeowner and Angie’s List member!

As I write this, we are experiencing the Polar Vortex with minus 15 degree weather. I cannot tell you how much we appreciate having a safe and effective heating system in place. We had been without regular service visits for over a year, and when we committed to a company for regular service, we checked Angie’s List for outstanding provider. We went with Larry Howald. The initial visit  was with service technician Larry and he was professional, through and understandable. Our heating unit was old and had some repair in past, but was time for replacement.  He called Larry Howald, who came within 2 hours to talk with us about new system (this was at 5pm the evening before Thanksgiving).

It took us a couple weeks to make a decision, then had new system installed. Allen and Tommy were prompt and conscientious, completing the work in the expected time frame. They inspected lines for CO, sealed existing leaks, and put in place a beautiful system.  Not having expertise on heating systems, we spent some time researching the best unit. The answer seemed to be ‘which ever one is properly installed’. Time will tell for sure, but as I sit here in my comfortable house looking outside at  the igloo central Indiana is, I am feeling pretty confident we made the right choice.